I have had problems connecting to most of the WebEX Meetings (and Webinars) that I’ve tried to attend as an attendee for the last month. Many of our customers and business contacts have also mentioned problems with using WebEx over the last year.
Today, I finally had a few minutes and went to the Webex website for help. After a while, I found their customer service number. I decided to ask someone at WebEx Tech Support for help.
My 1st call was discounected. My 2nd call went to a voice mail message telling me to leave a message. Then another message came on and told me the mail box was full and I should call back again.
I thinks something is wrong at WebEx. How can a company like Cisco (WebEx) have sales calls go to voice mail and then hang up on a potential customer twice. It is mid-day on a Friday. Not the weekend or late after hours during the week.
Does anyone have a good suggestion for getting help from Cisco WebEx?
Is anyone else having problems using WebEx or contacting them for help?
Is it just me, or does it seem strange for a Fortune 500 Company to send potential customers to voice mail or hang up on them during the normal work day?
Any help or feedback is appreciated.
Have a great weekend!
